Terms of Service

These Terms of Service (“Terms”) govern access to and use of BarberOS, a platform operated by Thunderbyte Technologies Limited (“BarberOS”, “we”, “us”). By creating an account, accepting a staff invitation, or otherwise using BarberOS, you agree to these Terms on behalf of yourself and, if you are a Shop owner or manager, on behalf of your barbershop (“Shop”, “you”).

1. The Service

BarberOS is operations software for barbershops: recording transactions, splitting revenue between staff and the Shop, tracking attendance, managing staff wallets and withdrawal requests, generating reports, and (on eligible plans) providing a public digital business card and SMS notifications.

2. Accounts & Roles

A Shop is set up under an owner account. The owner or a manager they authorize can invite staff — managers, cashiers, barbers, and beauticians — each of whom gets access limited to their role. The Shop owner is responsible for:

• The accuracy of information entered about the Shop, its services, and its staff
• Ensuring staff who are given accounts are authorized to act on the Shop's behalf
• Keeping login credentials confidential and promptly reporting any unauthorized access
• Compliance with any local licensing, tax, and labor obligations that apply to running the Shop — BarberOS is a record-keeping tool, not a substitute for legal or accounting advice

3. Subscription Plans & Billing

BarberOS is offered on a Free Trial and paid subscription tiers (Starter, Pro, and Enterprise), billed either monthly or annually as selected at signup or upgrade. Current pricing and plan features are shown on our pricing page and may change from time to time; we will give reasonable notice of price changes for active subscriptions.

• The Free Trial runs for a limited period and does not require payment details up front. When it ends, the account is automatically moved to the Starter tier and billed accordingly unless cancelled beforehand.
• Paid plans renew automatically for the same billing cycle (monthly or annual) unless cancelled before the renewal date.
• If a subscription is not renewed or a payment fails, the account's plan expires and the Shop's access is automatically restricted to a reduced, non-paying tier until the subscription is reactivated. Data already recorded is preserved and is not deleted solely due to plan expiry.
• Fees are quoted and charged in Tanzanian Shillings (TZS) unless otherwise agreed.

4. Acceptable Use

You agree not to:

• Use BarberOS for any unlawful purpose, or to process transactions you know to be fraudulent
• Attempt to gain unauthorized access to another Shop's account or data
• Probe, scan, or interfere with the security or availability of the platform
• Reverse-engineer, resell, or white-label the platform without our written consent
• Upload content to a public digital card that is unlawful, infringing, or misleading

5. Your Data

A Shop retains ownership of the business, staff, and transaction data it enters into BarberOS. We process that data to provide the service, as described in our Privacy Policy. On request, we will help a Shop export or delete its data, subject to any records we are required to retain by law.

6. Service Availability

We aim to keep BarberOS reliable and available, but the service is provided on an “as is” and “as available” basis without any uptime guarantee. Scheduled maintenance, third-party outages (including SMS or hosting providers), or unforeseen issues may occasionally interrupt access. We recommend Shops keep their own offline records for critical day-to-day decisions where continuous access is essential.

7. Intellectual Property

The BarberOS name, software, and design are owned by Thunderbyte Technologies Limited. We grant Shops a limited, non-exclusive, non-transferable right to use the platform for their own business during an active subscription. All rights not expressly granted are reserved.

8. Limitation of Liability

To the fullest extent permitted by law, BarberOS and Thunderbyte Technologies Limited will not be liable for indirect, incidental, or consequential damages, or for lost revenue, profits, or data, arising from use of or inability to use the platform. Our total liability for any claim relating to the service is limited to the amount you paid us for the subscription in the three months preceding the claim.

9. Termination

You may stop using BarberOS and cancel your subscription at any time by contacting us. We may suspend or terminate an account that violates these Terms, engages in fraudulent activity, or has an unresolved unpaid balance, after reasonable notice where practical.

10. Governing Law

These Terms are governed by the laws of the United Republic of Tanzania. Any dispute arising from these Terms or use of BarberOS will be subject to the exclusive jurisdiction of the courts of Tanzania.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify Shop owners directly. Continued use of BarberOS after changes take effect means you accept the updated Terms.

12. Contact Us

Questions about these Terms can be sent to info@barberos.co.tz or via WhatsApp at +255 753 543 754.